The Accident and Emergency service (A&E) is run from The Royal London Hospital in Whitechapel. This is a level one trauma centre and operates the London's Air Ambulance from a helipad on the roof of the 17th floor of the new The Royal London Hospital. It also has a dedicated children’s A&E Department and there is a Minor Injuries Unit (MIU) at Barts.

The department is unique within London and the UK in its provision of a resident A&E Consultant available 24 hours per day, Monday to Friday.

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A&E Emergency Department and Urgent Care Centre – ground floor, North Tower, The Royal London Hospital, London E1 1BB

Located on the ground floor, the Emergency Department for children and adults, is accessed from Whitechapel Road along East Mount Street. Ambulance access is on Milward Street.

The department is three times bigger than the Accident and Emergency Department in the old hospital, with a full range of services dedicated to the care of emergency and trauma patients. This includes lifts linking it directly to the helipad for London’s Air Ambulance.

The department is equipped with a dedicated imaging facility which includes three x-ray rooms, an ultrasound suite and two state-of-the-art CT scanners. This is  in addition to the main diagnostic imaging departments on the first and second floor.

Opening hours:

• 24-hours
• 7 days a week
• walk-in service, this means you do not need to book an appointment.

Telephone

A&E reception 020 3594 0004

Children’s A&E reception 020 3594 0005

Map showing the location of the Accident and Emergency Department at the new Royal London Hospital

Directions to The Royal London Hospital

Services provided by Accident and Emergency:
• A 24-hour, seven day a week comprehensive emergency service is provided including senior accident and emergency staff, triage, nurse practitioners, trauma team, CT scanning, cardiac arrest team, decontamination facilities and specialist opinion from all major specialities.
• A 24-hour dedicated children’s Accident and Emergency service.
• Major incident response plan including the provision of trained, mobile teams and a rota of trained medical incident officers.

London's Air Ambulance service carries a senior doctor and a paramedic to the scene of serious accidents. The helicopter operates seven days a week in daylight hours. In addition there is a fast response car for use when the helicopter cannot fly or is unavailable.

Physicians Response Unit (PRU) runs from the A&E Department responding to medical emergencies in East London and the City. A senior A&E doctor and paramedic are sent to category A emergencies including chest pain, seizures, patients who have collapsed or are unconscious and some minor trauma cases. The service operates Monday to Friday, 9am-5pm.

The Tower Hamlets Doctors on Call (THEDOC) out-of-hours GP co-operative is also based in the A&E Department.

The Urgent Care Centre is part of the Accident and Emergency Department. Open seven days a week, 12noon -10pm, the centre will see patients with minor injuries and illnesses, after assessment within A&E. This assessment will be by a GP, Emergency Nurse Practitioner, or hospital doctor. Prior to this, patients will be assessed to see whether their care is more appropriately provided by their local GP.

Physiotherapy and dressing clinic services previously provided by the Whitechapel Walk-in Centre, will be provided through the Trust’s community health services.

The GP out of hours service will also be based in the Urgent Care Centre and will be by appointment only. After liaising with the relevant on-call team, local GPs and out of hours doctors can direct patients to the Acute Admissions Unit (formerly the Medical Admissions Unit), the Paediatric Assessment Unit (PAU) and the Surgical Assessment Unit (SAU).

The Whitechapel walk-in centre has now closed. For all accidents and emergencies requiring urgent care, please go to A&E in the new hospital. Alternatively, other community walk-in clinics are available at:

The Barkantine Practice
121 Westferry Road
London E14 8JH
Tel: 020 7791 8080
Open 8am to 8pm, seven days a week, 365 days a year
Tube: Canary Wharf is 10-15 walk away
DLR: Heron Quay or South Quay DLR stations.
Bus: routes D3 and D7 stop outside
website www.barkantine.nhs.uk

St Andrews Health Centre
1-3 Birchdown House
Devons Road, Bow
London E3 3NS
Tel: 020 8980 1888
Open 8am to 8pm, seven days a week, 365 days a year
Tube: Bromley-by-Bow
DLR: Devons Road
Bus: routes 323 and 25 stop nearby
website www.standrewswalkincentre.nhs.uk

 

 Minor Injuries Unit (MIU)

The Trust's Minor Injuries Unit at St Bartholomew’s Hospital is unaffected by the changes above. The address is:

St Bartholomew's Hospital
West Smithfield, London EC1A 7BE

The Minor Injuries Unit is staffed by nurse practitioners. They can treat injuries such as cuts and grazes, broken bones, minor burns and scalds, bites and stings, strains and sprains, minor head injuries, and minor eye or ear problems. If an injury requires a specialist opinion patients can be transferred to the A&E Department at The Royal London Hospital.

It is a walk-in service, so no appointment is needed. Patients are seen in order of urgency. The Minor Injuries Unit is open Monday to Friday, 8am-8pm. It is closed at weekends and on bank holidays.

Telephone

Reception  020 3465 6843 or 020 3465 5869

Map showing location of Minor Injuries Unit at Barts

Directions to St Bartholomew's Hospital