Overnight accommodation

We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment. The accommodation is in

• James Hora Home provides accommodation for outpatients who would have difficulty travelling to and from hospital for daily treatment, as well as for relatives and carers of critical care patients. The home can accommodate up to 26 guests each night. Facilities include; 20 en-suite bedrooms (inc one disabled and five twin bedded rooms), a lift, large communal kitchen, refreshment room, a television lounge, a quiet room and laundry room. Please speak to a member of the ward / clinic staff about a referral to stay in James Hora Home.
  
  James Hora Home is funded by a generous annual grant from the Marie Celeste Samaritan Society, the kind donations of guests and by Barts and The London NHS Trust.
  
  Contact: James Hora Home, Horace Evans House, The Royal London Hospital, Ashfield Street, Whitechapel, London E1 2AZ. For further information tel 020 7377 7000 ext 2624 RLH.

• Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London Hospital for long stays. It is a 12-bedded house and includes a fully-equipped kitchen, seven bathrooms, a large shared living room, a playroom and a laundry room. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely on donations.
  
  Enquiries should be made via the House Manager on tel 020 7791 2604.

Chapel and prayer rooms

The chapel at The Royal London is on the ground floor of the main hospital and is open for patients and visitors who wish to pray or seek a quiet place. Services are held there regularly. There are also two Muslim prayer rooms with separate prayer and ablution facilities for men and women in the basement of the front building.

Chaplaincy 

Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff.

If you would like to speak to a chaplain, you can contact them on tel 020 7377 7385 or ask a member of staff to phone them on your behalf. In an emergency, chaplains are available 24 hours a day via the Trust’s switchboard on tel 020 7377 7000. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.

Multifaith Centre and Patient Support Services

The new multifaith centre has opened in the heart of the new building. The centre provides a space for patients, visitors and staff who wish to pray or seek a quiet space for reflection. It includes the chapel, Jewish community room and male and female Muslim prayer rooms.

Patient support services will be located next to the mulifaith area and include cashiers and fares, bereavement office and Patient Advice and Liaison Services (PALS).  

The staff, patient and visitor restaurant is located on the fifth floor of eth new building. A selection of newspapers,magazines and toiletries are available in the reastaurant. Vending machines with food and hot and cold drinks are located throughout the new hospital.

Telephones

There are payphones and direct lines to taxi companies on the ground floor of the Outpatients Department and in the main entrance to the hospital.

Shops

There is a shop selling newspapers, sweets and toiletries in the foyer of the Outpatients Department in Stepney Way. Jumpers, fleeces, t-shirts, toy helicopters and other merchandise with the London Air Ambulance logo can be purchased in the charity’s shop located in the hospital’s main entrance. Proceeds from sales go to support the air ambulance.

Reception/information desks

The receptions at the Stepney Way entrance to the main building and Whitechapel Road entrance to the old building are staffed 24 hours a day, seven days a week. The reception at the Whitechapel Road entrance has now closed.

Cash point

There is a cash point on the wall of the Medical College Student Union building, opposite the Outpatients Department in Stepney Way.

Post boxes

There are post boxes inside the main hospital entrance.

Restaurant and coffee shop - Outpatients Department

There is a coffee shop in the Outpatients Department which sells hot drinks, toasted sandwiches and pastries. It is open 7am-4pm, Monday to Friday.

Restaurant - Fifth Floor 

The staff, patient and visitor restaurant is located on the fifth floor of the new building. A selection of newspapers,magazines and toiletries are available in the reastaurant. Vending machines with food and hot and cold drinks are located throughout the new hospital.

Opening hours: daily 7.30am – 7pm, including weekends and bank holidays.

With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets, including convenient options for staff on short breaks – including:

• Deli bar – including freshly prepared baguettes
• English and continental breakfast
• Hot main meals – lunch and dinner
• Jacket potatoes
• Salad bar
• Sandwiches and paninis
• Soup  

The Royal London Museum

The Museum has sections on the history of the hospital since its foundation in 1740, Joseph Merrick (the 'Elephant Man'), and former London Hospital nurses Edith Cavell and Eva Luckes. A new section on forensic medicine (sponsored by crime writer Patricia Cornwell) features original material on the Whitechapel ('Jack the Ripper'), Dr Crippen and Christie murders. There is also a permanent exhibition of artefacts and archives relating to the hospital and the history of healthcare in the East End. Works of art, surgical instruments, medical and nursing equipment, uniforms, medals, and written archives and printed books are included. More information about the museum at The Royal London >>