Before contacting PALS please see the following list of frequently asked questions which may help to assist you.

Can I access my Medical Records?

You are entitled to apply for access to your medical records. Enquiries and applications for a copy of your records fall under the Data Protection Act.

Please go to the Know your rights section on the website.

How can I make or change my hospital appointment?

If you need to cancel or change your appointment, please contact our appointments centre as soon as possible so we can give you a new appointment and give your old slot to another patient.

The appointments centre can be contacted on 020 7767 3200 or by email.

For more information please go to the Before your appointment page on the website. 

 

Can I get language interpreting/advocacy support for my hospital appointment? 

The Trust has a multi-lingual health advocacy service.  This is a free service which can arrange for an interpreter to be present when you speak to your healthcare professional.

For further information on how to book an interpreter  please go to the Interpreters / health advocacy pages on the website. 

 

If I am an overseas visitor can I receive treatment in the hospital?

The DOH issues instructions regarding Overseas Patients (ie someone not ordinarily resident in the UK) and eligibility for treatment.  Trust policy follows these instructions. 

For further information and advice please contact the Trust Paying Patients officer on 020 7480 4608.

 

I am interested in doing some volunteer work at the Hospital in my free time, who can I speak to about this? 

If you are a good listener, like helping people and have time to spare, you may wish to join the Trusts volunteers team. 

To find out more about volunteering at The Royal London Hospital call tel 020 7377 7792, for Barts Hospital or The London Chest Hospital call tel 020 3465 6011. To read more about becoming a volunteer please go to the Volunteering pages on the website.

 

I would like to get involved in improving and developing Patient services at Barts and The London NHS Trust.

The Trust is committed to involving and consulting with patients and the public in the running of our hospitals, planning improvements and making changes to services. 

For more information about the different ways you can get involved, please contact the Patient and Public Involvement Lead  on 020 7943 1369, or go to the Involving patients webpage.

 

How do I find a job in the NHS?

We offer great career opportunities and our working conditions are some of the most progressive in the country.  And we offer all of this in one of the most vibrant and dynamic cities in the world.

Please go to the Trust Vacancies page or NHS Jobs on the website www.nhs.uk.