The Patient Advice and Liaison Service (PALS) offer a free confidential service for patients, their families and carers.

• Information and advice - Giving information and advice about NHS services
• Issues and concerns – Helping to deal with issues and concerns you may have about services we provide.
• User feedback – Listening to your concerns, comments and suggestions, ensuring user feedback is heard and used to improve Trust services.

Where we are  

The main PALS office has moved to the second floor (Central Tower) of The Royal London Hospital.  There is also a PALS office in the main reception at Barts.  Both of our offices are wheelchair accessible.

Address
PALS
Second floor, Central Tower
The Royal London Hospital
Whitechapel Road
London E1 1BB 
How to find us

Opening times

The service is open from Monday to Friday, 9.30am to 5.30pm.  The Barts PALS office is open Monday to Friday 9.30am – 3pm.

Contact us

You can contact the PALS service in a number of ways

• Telephone 020 3594 2040 / 2050 (answer phone out of hours or weekends)
• Fax 020 3594 3235 
• E-mail PALS@bartsandthelondon.nhs.uk

Before contacting PALS please see the following list of frequently asked questions which may help to assist you.