Amazing things happen at our hospitals every day.  We save lives and we give people their lives back.

In this, our vision and values 2011 -2016, we set out our ambitions for ‘bringing excellence to life’ and for delivering top quality healthcare for the people of east London and beyond.  We have a great starting point – the talent, energy and commitment of our staff, the excellence of our clinicians and academics, the quality of our partner organisations, and the support we have from our patients and our community.  Everyone wants us to deliver the highest standards of treatment, care and compassion, and they have given us their views on how we can do an even better job. We have listened to this feedback carefully, and have incorporated views about how and where we can improve to deliver our ambition to be the best in the NHS. 

This is what we think we all want for our organisation’s future; we will use it as a reference point in setting team and individual objectives; we will use it to inform our staff recruitment, appraisals, and development, and we will refer to it when getting more feedback on how we are doing.  In this way we will make sure that the whole organisation is aligned to achieve our vision and values.

So it is vitally important, with your help, that we get it right.

Our vision

Our vision is to be one of the best healthcare providers in the world - treating every patient as an important individual and improving life prospects of our communities and future generations. We will do this by working to prevent ill health, diagnosing disease early and delivering compassionate care to the highest international standards.

Our values

We bring excellence to life by taking PRIDE in our work through:

Passion - caring deeply about our patients, our work, our team, our Trust and the NHS

Respect - listening to, and valuing, the opinions and contributions of others

Innovation - pushing for discovery and creativity, and implementing new ideas, better systems and practice

Delivery - delivering consistently on personal, team and organisational objectives, achieving excellent value for money and the highest standards of safety

Education - constantly learning and sharing our knowledge with students, colleagues, patients and the public

Our five priorities for improving our services for GPs and our patients

1. Working with you to shape the services we offer

• We will ensure that local health needs and priorities influence our strategy and are reflected in our objectives
• We will involve you as partners in our research and education strategies
• We will listen to your feedback about our services, analyse complaints and report back to you on a regular basis on the actions we have taken
• We will attend and support regular joint meetings with lead GPs from the three inner north east London boroughs to discuss service improvements, patient care and other topical issues.

2. Better and more timely correspondence

• We will send you high quality, succinct outpatient summaries within ten working days (by January 2011)
• We will send you electronic timely inpatient discharge summaries (by December 2010)
• We will provide GPs in Tower Hamlets with access to pathology and radiology reports requested by our clinicians and set up links for other GPs in inner north east London (by March 2011).

3. Our consultants will be available to support you with advice when you need it

• We will provide access to an A&E consultant 24/7 on bleep 1115 for urgent clinical advice and a medical consultant in the GP Assessment Unit, Monday to Friday, 9am to 8pm on bleep 1568 (bleeps can be contacted via our main switchboard 020 7377 7000)
• If you need to speak to a specific consultant about a patient they can be emailed or for urgent advice, be contactable on their mobiles via switchboard during working hours.

4. We will help your patients book appointments easily and guarantee waiting times that meet national standards

• Patients will be notified of their first clinic appointment within 10 days of their GP referral and will never have to wait more than eight weeks (by February 2011)
• No patient will have their outpatient appointment cancelled more than once (by February 2011)
• Patients will be notified of any follow-up outpatient appointments within 10 working days of their first clinic appointment, if it cannot be made in clinic
• There will be a dedicated patient helpline for outpatient queries (0800 043 0143) and an Appointment Issue Resolution Service (AIRS) for GPs (020 7377 7074)
• We will send text reminders to patients for clinic appointments (by January 2011)
• We will meet national waiting times guarantees for all our specialties.

5. Providing a great environment for patient care

• We will build for your patients some of the best hospital accommodation on the planet

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For full details of our vision and values and how we are going to achieve them, please download the documents below.

Download Vision and values document

Download Summary for GPs - vision and values

Download Summary for patients and public - vision and values