For GPs having any difficulties accessing our services, please contact the Appointment Issues Resolution Service (AIRS) on 020 7377 7074 or 0345 602 9906.

AIRS is a dedicated helpline offering patients and GPs fast and effective resolution of all booking and scheduling issues.  The AIRS team strengthens, supports and complements existing Trust resources by providing a dedicated channel that patients or GPs can contact. It then liaises with the relevant teams and individuals in the Trust to resolve the issue.

The Trust has committed to responding to the patient and/or GP within 24 hours and making our best endeavours to resolve the issue within five working days. AIRS communicates with both the patient and the GP surgery to ensure that all interested parties are regularly updated with developments and resolutions.