How to contact us
- Urgent clinical advice
- Urgent cancer referrals
- Non-urgent advice and guidance
- Outpatient clinic appointment bookings and cancellations
- Confirming planned admissions
- Appointment Issues Resolution Service (AIRS)
- Pathology results
- Feedback from GPs
- Bi-lingual Health Advocacy Service / interpreting
- Non-emergency patient transport
- Patient Advice and Liaison Service
- Comments suggestions and complaints from patients
- Ward telephone numbers
- Ward and department contact details for the new Royal London hospital
For GPs and other clinicians considering referring patients to Barts and The London NHS Trust, but who require advice before doing so, there are a range of contact options available - both urgent and non-urgent.
1. Urgent clinical advice – GP hotline: 020 3594 0440
For emergency admissions or advice, please contact our on-call medical and surgical doctors through the Barts and The London GP hotline on 020 3594 0440. This number is for emergency admissions and emergency advice only. You will be transferred to the appropriate bleep or extension number. Clinicians from other hospitals wishing to make emergency referrals should also use the GP hotline.
GPs can also contact an A&E consultant, 24 hours a day, on Bleep 1115 (via the GP hotline) and a medical consultant in the Medical Assessment Unit, Monday-Friday, 9am-8pm, on Bleep 1568 for urgent medical advice.
GPs who need to speak to a specific consultant urgently about a patient can contact them via their secretaries or on their mobile phone numbers during working hours. To do this, please call the GP hotline on 020 3594 0440. For specific patients, you may be asked to leave your mobile number and our team will call you back.
2. Urgent cancer referrals
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Two week wait urgent suspected cancer referrals
The following Cancer 2ww services are now available on Choose and Book. Choose and Book is the preferred method for referring patients into these services.
- 2ww - Brain (RLH) - Barts and The London NHS Trust - RNJ
- 2ww - Breast (SBH) (U) - Barts and The London NHS Trust - RNJ
- 2ww - Breast (SBH) [M] - Barts and The London NHS Trust - RNJ
- 2ww - Breast (SBH) [S] - Barts and the London NHS Trust - RNJ
- 2ww - Dermatology (RLH) - Barts and The London NHS Trust - RNJ
- 2ww - Gynaecology (SBH) - Barts and The London NHS Trust - RNJ
- 2ww - Haemato-oncology Leukaemia (SBH) - Barts and The London NHS Trust - RNJ
- 2ww - Haemato-oncology Lymphoma 1 (SBH)- Barts and The London NHS Trust - RNJ
- 2ww - Haemato-oncology Lymphoma 2 (SBH)- Barts and The London NHS Trust - RNJ
- 2ww - Haemato-oncology Myeloma 2 (SBH) - Barts and The London NHS Trust - RNJ
- 2ww - Head & Neck ENT (SBH) - Barts and The London NHS Trust - RNJ
- 2ww - Head & Neck Oral (SBH) - Barts and The London NHS Trust - RNJ
- 2ww - Lower GI (RLH) - Barts and The London NHS Trust - RNJ
- 2ww - Lung (LCH) - Barts and The London NHS Trust - RNJ
- 2ww - Lung (RLH) - Barts and The London NHS Trust - RNJ
- 2ww - Lung (SBH) - Barts and The London NHS Trust - RNJ
- 2ww - Paediatrics TAS (do not attend) (RLH) - Barts and The London NHS Trust - RNJ
- 2ww - Penile Urology (SBH) - Barts and the London NHS Trust - RNJ
- 2ww - Prostate Urology (SBH) - Barts and the London NHS Trust - RNJ
- 2ww - Renal Urology (SBH) - Barts and the London NHS Trust - RNJ
- 2ww - Testicular Urology (SBH) - Barts and the London NHS Trust - RNJ
- 2ww - Upper GI TAS (do not attend) (RLH) - Barts and The London NHS Trust - RNJ
- 2ww - Urology Haematuria (RLH) - Barts and the London NHS Trust - RNJ
Referrals can also be emailed (from a secure nhs.net address only) to: btl.tr.cancerlinkreferrals@nhs.net
Further contact details
eFax 020 7791 9660
Tel 020 7767 3333
For general email enquiries only (patient identifiable data must not be included in emails to this address - use the one above for referrals): Cancer.Referrals@bartsandthelondon.nhs.uk
Postal address for sending hard copies of referral forms:
Cancer 2ww Team
Central Appointments Office
Barts and The London NHS Trust
1st Floor, 9 Prescot Street
London, E1 8PR
Download referral forms from the Cancer Centre website at: www.bartsandthelondon.nhs.uk/CancerCentre/2_week_wait_urgent_suspected_cancer_referrals.asp
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Breast Referrals/Appointments Office
Tel 020 3465 5644
Fax 020 3465 6622
Postal Address :
Breast Referrals/Appointments Office
Barts Cancer Centre
3rd Floor West Wing Wing Building
St Bartholomew’s Hospital
West Smithfield
London EC1A 7BE
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Single point of referral (SPoR) for diagnosed cancer
Tel 020 7767 3222
eFax 020 7791 9660
SPoR dedicated referral email: btl-tr.cancerlinkreferrals@nhs.net
Postal address:
CANCERLINK Team
Single Point of Referral
Barts and The London NHS Trust
Central Appointments Office
1st Floor, 9 Prescot Street
London, E1 8PR
Download useful documents and referral forms from the Cancer Centre website
3. Non-urgent advice and guidance
All specialties provide non-urgent advice and guidance for GPs and other referring clinicians either through Choose and Book or more commonly via nhs.net email (see addresses below). Services will respond to queries within 5 working days.
Please ensure that patient-identifiable information is only used if you are using an nhs.net account; otherwise please use NHS or hospital numbers only.
Please note these email addresses are for use by GPs and other referrers only. Patients with any queries should use the contact details on their hospital appointment letter or any patient information leaflets they have been given, or call the Trust's switchboard on 020 7377 7000.
| Cardiology | |
| Cardiothoracic | |
| Clinical Haematology | |
| Dental | |
| Dermatology | |
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Diabetes |
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Dietetics |
Choose & Book |
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Digestive Diseases |
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Endocrinology |
Choose & Book |
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ENT |
Choose & Book |
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Fertility |
Due to go live in June |
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Haematology Oncology |
Due to go live in June |
| HIV | btl-tr.Advice-HIV-Barts@nhs.net |
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Infection and Immunity |
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Neurology |
Choose & Book |
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Neurosurgery |
Choose & Book |
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Ophthalmology |
Due to go live in June |
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Orthopaedics |
Due to go live in June |
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OMFS |
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Paediatrics |
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Pain |
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Plastics |
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Renal |
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Respiratory |
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Rheumatology |
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| Sexual Health | btl-tr.Advice-Sexual-Health-Barts@nhs.net |
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Speech and Language Therapy |
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Urology |
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Vascular |
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Women's |
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Women's Cancers |
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Some services also provide non-urgent advice and guidance for GPs and referring clinicians over the telephone:
Endocrinology 020 3465 5044
Haematology Oncology, 020 346 56070
Haven, 24hr phone service 020 7247 4787
HIV, 020 7377 7616
Immunology, 020 7377 7616
Rheumatology, 020 8223 8859
Sexual health, 020 7377 7308/7310
Speech and language therapy, 020 7377 7177
Trauma & Orthopaedics, 020 7377 7766
Voice, Head and Neck, 020 3465 5911
4. Outpatient clinic appointment bookings and cancellations
Patients making enquiries about or wishing to cancel or change their outpatient clinic appointment should call the Central Appointments Office on 020 7767 3200. Enquiries can also be emailed to centralappointments@bartsandthelondon.nhs.uk
If the appointment is with the Dental service, patients should contact the Dental Appointments Office on 020 7767 3203.
GPs and dentists can also use the above numbers for any queries about their patients' appointments. Alternatively, you can email appointments@bartsandthelondon.nhs.uk.
5. Confirming planned admissions
To confirm a planned admission 24 hours beforehand, patients should call the numbers below which will be in their admissions letter. The team will confirm if the procedure is going ahead and which ward to report to.
The Royal London tel 020 7377 7136 or 7137
Barts tel 020 3465 5950 or 57119 or 55292 or 55291 or 55889
The London Chest tel 020 8983 2415 or 2416
For all other admission enquiries (booking, rearranging or cancelling, etc) GPs and patients should ring the main switchboard on 020 7377 7000 and ask to speak to the service scheduler direct.
6. Appointment Issues Resolution Service (outpatient appointments and admissions) – tel 020 7377 7074 or 0345 602 9906
For GPs having any difficulties accessing our services, please contact the Appointment Issues Resolution Service (AIRS) on 020 7377 7074 or 0345 602 9906. AIRS is a dedicated helpline offering patients and GPs fast and effective resolution of all booking and scheduling issues. The AIRS team strengthens, supports and complements existing Trust resources by providing a dedicated channel that patients or GPs can contact. It then liaises with the relevant teams and individuals in the Trust to resolve the issue. The Trust has committed to responding to the patient and/or GP within 24 hours and making our best endeavours to resolve the issue within five working days. AIRS communicates with both the patient and the GP surgery to ensure that all interested parties are regularly updated with developments and resolutions.
7. Pathology results
GP practices in Tower Hamlets can now access pathology results requested by Trust doctors through EMIS Cyberlab. There is also a Pathology results hotline for GPs: 020 3246 0346.
8. Feedback from GPs
If you are a GP and have comments about our services, please contact Dr Shera Chok, Director of Primary Care, at shera.chok@bartsandthelondon.nhs.uk
9. Bi-lingual Health Advocacy Service / interpreting
If your patient speaks little or no English and needs an interpreter when they speak to a doctor or other member of staff, please state this in your referral letter, along with the language required. An interpreter will then be booked for them.
The Trust has its own bi-lingual Health Advocacy Service, which provides information, support, interpretation and advice to patients who speak little or no English. The service aims to ensure that all patients and their families can access the full range of services provided by the Trust and that they receive the highest quality of care. Contact the Health Advocacy Co-ordinator on 020 7377 7280 if you have any queries.
10. Non emergency patient transport
All patients who request non-emergency patient transport to and/or from our hospitals will need to be assessed as to their eligibility for the service. The assessment takes place over the telephone and is done by staff in the Barts and The London Travel Shop, our centralised assessment and booking facility, run by trained transport assessment officers.
If a patient needs help calling the Travel Shop, GPs (and hospital clinicians) can make this call on their behalf, but the patient must be present in order to answer the assessment questions.
Click here for more information about the assessment and booking system >>
Travel Shop – tel 020 3465 5121
Address: Barts and The London Travel Shop, 56 Ashfield Street, The Royal London Hospital, London E1 1BB
Opening hours: Monday to Friday, 8.30am – 5.30pm
Fax: 020 7377 7435 (bookings/cancellations)
11. Patient Advice and Liaison Service (PALS) – tel 020 359 42040 / 42050 (answer phone out of hours or weekends)
The Trust’s Patient Advice and Liaison Service (PALS) offers on-the-spot advice for patients, their families and friends. The service is happy to help answer any questions from patients about care in hospital, provide information and advice on health care and patients’ rights and point them to other local health or support organisations that may be able to help. PALS can be contacted on tel 020 359 42040/42050 (answer phone out of hours or weekends) or email PALS@bartsandthelondon.nhs.uk More information about PALS.
12. Comments, suggestions and complaints from patients
We are committed to providing a high-quality service for all our patients, and will do everything possible to make sure that their visit to our hospital is as comfortable as possible. We are constantly developing the services we provide for patients and visitors, and welcome their input. To find out how patients can make a comment, suggestion or complaint, please click here.
13. Ward telephone numbers
Link to wards page.
14. Ward and department contact details for the new Royal London hospital
Link to ward and department contact details for the new Royal London hospital.
15. Help us improve
We have designed this part of the website for GPs and their colleagues. If you have any comments or suggestions about how we could improve the information provided here, please email us at joanna.peggie@bartsandthelondon.nhs.uk