About us | Freedom of Information | Freedom of Information - Publication scheme | Our policies and procedures

Our policies and procedures

Please use the links below to locate the information you need.

30 Policies and procedures relating to the conduct of business and the provision of services 
31 and 32. Policies and procedures relating to human resources
33. Standing financial procedures
34. Standing orders
35. Complaints and other customer service policies and procedures
36. Data protection/information governance/Caldicott Guardian
37. Estate management
38. Charging regimes and policies

 

30) Policies and procedures relating to the conduct of business and the provision of services

Information

Format

Charge

Trust Policy Handbook

Online

/aboutus/foi.asp

Free (online)

Standing Orders and Standing Financial Instructions

Online

/aboutus/trust_board_committees.asp

Free (online)

Specific Trust Policies

Available on request to Trust Office via

FOI@bartsandthelondon.nhs.uk

Free (electronically)

31) and 32) Policies and procedures relating to human resources (including race, disability, age and gender, equal opportunities, recruitment and employment)

Information

Format

Charge

Trust Policy Handbook

Online. Includes Human Resources policies:

/aboutus/foi.asp

Free (online)

Specific HR policies

On request to Trust Office via FOI@bartsandthelondon.nhs.uk

Free (electronically)

Section on equality and diversity

Online. Includes Trust equality and diversity statistics:

/aboutus/equalityanddiversity.asp

Free (online)

Current vacancies

Online

http://bartsandthelondon.healthjobsuk.com/

Free (online)

Work for us

Online

/workforus/

Free (online)

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33) Standing financial procedures

Information

Format

Charge

Standing Orders and Standing Financial Instructions

Online

/aboutus/trust_board_committees.asp

Free (online)

Trust Policy Handbook

Online. Includes finance section:

/aboutus/foi.asp

Free (online)

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34) Standing Orders

Information

Format

Charge

Standing Orders and Standing Financial Instructions

Online

/aboutus/trust_board_committees.asp

Free (online)

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35) Complaints and other customer service policies and procedures

Information

Format

Charge

Tell us what you think -information including complaints form

Online

/forpatients/tell_us_what_you_think.asp

Free (online)

Our pledge

Online

/forpatients/our_pledge.asp

Free (online)

Knowing your rights

Online

/forpatients/know_your_rights.asp

Free (online)

Trust Complaints Policy

On request to Trust Office via

FOI@bartsandthelondon.nhs.uk

Free (electronically)

Complaints Annual Report

On request via FOI@bartsandthelondon.nhs.uk

/aboutus/annualreport.asp

Free
(electronically)

Patient Advice and Liaison Service (PALS) Annual Reports, including objectives and activities

Online

/forpatients/pals.asp

Free (online)

     

Patient Advice and Liaison Service (PALS) information

Online

/forpatients/pals.asp

Free (online)

Feedback about the Trust website

Online

/feedback.asp

Free (online)

Freedom of Information

Online

/aboutus/foi.asp

Free (online)

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36) Data protection / information governance / Caldicott Guardian

Information

Format

Charge

Trust Policy Handbook

Online. Including Information Governance policies

/aboutus/foi.asp

Free (online)

Individual Information Governance policies

On request to Trust Office via FOI@bartsandthelondon.nhs.uk

Free (electronically)

Information Disclosure Guidelines

On request to Trust Office via FOI@bartsandthelondon.nhs.uk

Free (electronically)

Health Records, Data Protection / Patient Confidentiality

Online

/forpatients/know_your_rights.asp

Free (online)

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37) Estate management

 

Information

Format

Charge

New Hospitals, including Full Business Case

Online

/newhospitals/

Free (online)

Estates Utilisation Strategy

Currently being compiled. We will update this section when this document becomes available. If you have any queries please contact FOI@bartsandthelondon.nhs.uk

Not yet available

Trust adheres to NHS Estate Code when acquiring or selling property

Online information about National NHS Estate guidance

http://www.estatesknowledge.dh.gov.uk

Department of Health NHS Financial Manual

http://www.dh.gov.uk/en/index.htm

NHS Estate guidance is done in conjunction with the Valuation office.  For valuations.

http://www.voa.gov.uk/

Executive Summary: free (online). Department of Health charge for providing the full NHS Estate Code

Free (online)

Free (online)

Carbon Management and Sustainability report to the Trust Board

Online

Papers for Trust Board Open Meeting, 26 March 2008  

Free (online)

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38) Charging regimes and policies

Information

Format

Charge

Information Disclosure Guidelines

On request to Trust Office via

FOI@bartsandthelondon.nhs.uk

Free (electronically)

FOI Re-use of Trust information

Online

/aboutus/foi.asp

Free (online)

Health records requests

Online

/forpatients/know_your_rights.asp.

Free (online)

Trust Archive Charging Policy

Upon request via FOI@bartsandthelondon.nhs.uk

Free (electronically)

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