Improving the Patient Experience

Our Principles of Care set out the values that guide how care is delivered in our hospitals.  Their aim is to help create a more patient-focused culture that improves the experience of working and being cared for in our hospitals.  The principles are grouped into five areas: ensuring that patients feel they are in safe hands, involving patients in their care, talking with patients about the care they need, showing patients how much we care, and working with patients to provide the best possible care. 

Many of the elements contained within the Principles of Care respond to areas identified in recent national patient surveys undertaken by The Picker Institute.